Cisco IP Phone Instructions.
Basic: Place a Call
To place a call, use one of the following methods:
Speakerphone: Place a Call
To place a call using the speakerphone, use one of the following methods:
To switch to handset operation, just lift the handset.
Answer a Call
To answer a call, use one of the following methods:
End a Call
To end a call, use one of the following methods:
Redial a Number
To redial the most recently dialed number, use one of the following methods:
Hold a Call
To place a call on hold while on the call, press the Hold soft key.
To retrieve a held call, press the Resume soft key.
If multiple calls are on hold, use the Navigation button to select the desired call before you press Resume.
If multiple calls on multiple lines are on hold, press the line button for the line that you want to pick up. The active call on the other line is automatically put on hold.
Note Because the hold feature can generate music or beeps, avoid using hold when dialed into a remote conference system.
Simple three-party conferences that are created locally on your phone can safely be placed on hold without introducing music or beeps into the conference.
Mute a Call
To mute a call, press the Mute button. The Mute button lights, indicating that the other party cannot hear you.
To deactivate the mute function, use one of the following methods:
Note The Mute feature does not generate music or beeps.
Manage Call Waiting
If you are on a call when a second call comes in, you hear a call-waiting tone or see a flashing indicator light on the handset rest, depending on the configuration of your phone.
To answer the new call on the same line, use the following method:
To return to the original call, use the following method:
For calls on a separate line, press the Line button for the incoming call. The call on the other line is automatically put on hold.
To return to the original call, press the Line button associated with the original call.
Retrieve Voice-Mail Messages
To access voice messages, use the following method:
Note When you have one or more new messages, if you have the message-waiting indicator (MWI) configured, the light on your handset is lit.
Transfer a Call
To transfer a selected call to another number, use one of the following methods:
To transfer a call, use the following method:
– Hang up the handset or press the BlndXfr soft key after you hear line ringing.
– Wait for the call to be answered. Speak to the transfer recipient. Then press the Trnsfer button or hang up the handset.
– If the transfer fails, press the Resume soft key to return to the original call.
– Press the EndCall soft key.
– Press the Resume soft key.
Forward All Calls to another Number or Voicemail
To forward all incoming calls to another number, use the following method:
Note To forward calls to voice mail, use the soft key and button sequence of CFwdALL soft key plus the Messages button.
To forward calls to a speed-dial number, use the soft key and button sequence of the CFwdALL soft key plus a speed-dial button.
Place a Call from Your Local Directory
To access the local phone directory established by the system administrator, use the following method:
When entering letters, select the appropriate number key of the letter you want, and press that key a number of times that equals the position of the target letter. For example, to enter a B, press the 2 key two times, and to enter a C, press the 2 key three times. Use the backspace (<<) soft key to make corrections while entering data.
Program Personal Speed-Dial Buttons
After an administrator has defined one or more speed-dial instances for a Cisco Unified IP phone, you can reprogram numbers that are not locked or program numbers into an instance that has an empty dial string.
To program personal speed-dial buttons, use the following method:
To remove a speed-dial number without replacing it with a new one, press the pound key (#).
Place a Call from Your System Speed-Dial Directory
To place a call from your system speed-dial directory, use the following method:
– Press 5 for the Local Speed Dial.
– Press 6 for the Personal Speed Dial. (Functions vary depending on your system configuration.)
View Call History
To view recent missed, received, or placed calls, use the following method:
– Press the Select soft key.
– Press 1 on the keypad for Missed Calls.
– Press 2 on the keypad for Received Calls.
– Press 3 on the keypad for Placed Calls.
Place a Call from Call History
To place a call to a number in the call history list, use the following method:
– Press the Dial soft key.
To edit the number on the phone display before dialing, use the following method:
Clear Call History
To clear all numbers in the directory histories, press the Clear soft key.
Note The Clear soft key clears all call history lists. Selective clearing of call history lists is not supported.
Setting and Adjusting Your Cisco Unified IP Phone
Adjust the Volume for the Current Call
To adjust the handset, speakerphone, or headset volume for the current call, use the following method:
Adjust the Ring Volume
To adjust the ring volume, press the Up or Down Volume button while the handset is in its cradle.
Adjust the Display Contrast
To adjust the contrast in your LCD Display, use the following method:
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