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Periodically, Chromebooks might freeze or "lock-up," requiring a hard reset to return them to normal operation.

To reset a frozen Chromebook:

  1. On the Chromebook keyboard, press the Power button and the Reload button at the same time.

    On some Chromebooks, the power/charging indicator LED on the side of the device should flash when both keys are pressed.

  2. After several moments, you should be presented with the familiar Chromebook boot-up screen.